Salesforce Service Cloud Features and Editions.
In our last Sfdc Tutorial we have learned about Salesforce sales cloud and different Sales cloud editions provided by Salesforce.com. In this Salesforce free tutorial we are going to learn about Salesforce service cloud and different editions provided by salesforce.com.
What is Salesforce service cloud ?
Salesforce service cloud is most useful and reliable product used to automate Customer service support . Every customer complaints and solutions provided to the customers are regularly saved in this product which makes our business process to run faster.
Ex:- Service cloud can be used in Call centers.
Salesforce Service cloud features.
Service cloud provided by salesforce.com will have the following features. Some of them are
- They provide knowledge base article to understand Service cloud easily.
- Article management.
- Entitlements.
- We can track day-to-day work.
- Call center setup features.
- Case management.
- We can access this from anywhere in the world.
- It supports any device.
- Computer technology integration can be done.
- It has salesforce communities.
Salesforce Service Cloud Editions.
Salesforce.com provides different service cloud editions. Some of them are.
- Professional edition.
- Enterprise edition.
- Performance edition.
Professional Edition
- This edition is useful for small and medium scale organizations.
- Cost of this edition is nearly 65 USD per month.
Enterprise Edition.
- Enterprise edition features will be useful for large and complex business organizations.
- It cost is 125 USD per month.