Salesforce Interview Questions 2024

Here are 50 commonly asked Salesforce interview questions 2024 along with their answers, These questions cover a range of topics to help you prepare effectively.

1. What is Salesforce?

  • Answer: Salesforce is a cloud-based Customer Relationship Management (CRM) platform that provides tools for sales, service, marketing, and more, enabling businesses to manage customer relationships and business processes efficiently.

2. What are the different types of Salesforce clouds?

  • Answer: The main Salesforce clouds include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Community Cloud, each catering to specific business needs.
Salesforce Interview Question 2024 with answers

3. What is an object in Salesforce?

  • Answer: An object in Salesforce is a database table that stores data. There are standard objects (like Accounts, Contacts) and custom objects created to meet specific business requirements.

4. Explain the difference between a role and a profile in Salesforce.

  • Answer: A profile defines a user’s permissions to perform actions on objects, while a role determines what data a user can see based on the organization’s hierarchy.

5. What is a custom field in Salesforce?

  • Answer: A custom field is a user-defined field added to a standard or custom object to capture additional information specific to the business.

6. Describe the use of a validation rule in Salesforce.

  • Answer: Validation rules ensure data integrity by enforcing specific criteria before records can be saved, preventing incorrect data entry.

7. What are Governor Limits in Salesforce?

  • Answer: Governor Limits are Salesforce’s way of controlling resource usage to ensure efficient processing and prevent any single user from monopolizing shared resources.

8. What is a sandbox in Salesforce, and what are its types?

  • Answer: A sandbox is a copy of the production environment used for development and testing. Types include Developer Sandbox, Developer Pro Sandbox, Partial Copy Sandbox, and Full Sandbox.

9. Explain the difference between a workflow rule and a process builder.

  • Answer: Workflow rules are used for simple automation tasks like field updates and email alerts, while Process Builder offers more advanced automation capabilities, including creating records and invoking other processes.

10. What is an Apex class in Salesforce?

  • Answer: An Apex class is a blueprint for creating objects in Apex, Salesforce’s programming language, encapsulating related methods and variables.

11. How does Salesforce handle security at the object, field, and record levels?

  • Answer: Salesforce uses profiles and permission sets for object-level security, field-level security settings for fields, and sharing rules along with role hierarchies for record-level security.

12. What is a trigger in Salesforce?

  • Answer: A trigger is an Apex code that executes before or after specific data manipulation events, such as insertions, updates, or deletions, on a particular object.

13. Explain the use of the ‘with sharing’ and ‘without sharing’ keywords in Apex.

  • Answer: ‘With sharing’ enforces the sharing rules of the current user, while ‘without sharing’ runs the code without considering the user’s sharing rules.

14. What is a junction object in Salesforce?

  • Answer: A junction object is a custom object used to create many-to-many relationships between two objects.

15. How can you deploy changes from a sandbox to production?

  • Answer: Changes can be deployed using Change Sets, the Force.com Migration Tool, or third-party tools like Jenkins.

16. What is a Lightning Component?

  • Answer: A Lightning Component is a modular, reusable building block for the Salesforce Lightning framework, used to create dynamic web applications.

17. Explain the difference between SOQL and SOSL.

  • Answer: SOQL (Salesforce Object Query Language) retrieves records from a single object or multiple objects that are related, while SOSL (Salesforce Object Search Language) searches text, email, and phone fields across multiple objects.

18. What is a static resource in Salesforce?

  • Answer: Static resources are files like images, JavaScript, or CSS that can be uploaded to Salesforce and referenced in applications.

19. How does Salesforce handle data backup and recovery?

  • Answer: Salesforce provides data export options for backup, and data recovery services are available but can be costly and time-consuming.

20. What is the use of the ‘transient’ keyword in Apex?

  • Answer: The ‘transient’ keyword prevents variables from being serialized, which is useful in Visualforce controllers to avoid storing temporary data in view state.

21. Explain the concept of ‘bulkification’ in Apex.

  • Answer: Bulkification refers to designing Apex code to handle multiple records efficiently to avoid hitting Governor Limits.

22. What is a Visualforce page?

  • Answer: A Visualforce page is a custom user interface built using the Visualforce markup language, allowing developers to create sophisticated, custom UIs.

23. How can you integrate Salesforce with external systems?

  • Answer: Integration can be achieved using REST or SOAP APIs, Apex callouts, middleware solutions, or AppExchange packages.

24. What is the difference between a lookup and a master-detail relationship?

  • Answer: A lookup relationship links two objects loosely, while a master-detail relationship creates a tight bond where the child record inherits security and ownership from the parent.

25. How do you handle exceptions in Apex?

  • Answer: Exceptions are handled using try-catch blocks, allowing developers to gracefully manage errors and implement custom error handling.

26. What is the purpose of the ‘Schema’ class in Apex?

  • Answer: The ‘Schema’ class provides metadata information about objects and fields, allowing dynamic access and manipulation of schema elements.

27. Explain the use of ‘Future’ methods in Apex.

  • Answer: ‘Future’ methods are used to run processes asynchronously, typically for long-running operations or to avoid mixed DML errors.

28. What is a ‘Set’ in Apex, and how is it used?

  • Answer: A ‘Set’ is a collection of unique, unordered elements, used to store and manage unique values efficiently.

29. How can you prevent recursion in triggers?

  • Answer: Recursion can be prevented by using static variables to track the execution state and ensure the trigger logic runs only once per transaction.

30. Explain the use of ‘batch Apex’ in Salesforce.

  • Answer: Batch Apex is used to process large amounts of data asynchronously in manageable chunks. This is useful when you need to handle bulk records without hitting governor limits.

31. What is a wrapper class in Salesforce?

  • Answer: A wrapper class is a custom data structure that groups different data types. It allows developers to display and manage data from multiple sources in a single component.

32. What are ‘permission sets’ in Salesforce?

  • Answer: Permission sets provide additional permissions to users without changing their profiles. They allow for more flexible access control and can be assigned to users to grant extra privileges.

33. What is a Salesforce ‘trigger handler’ pattern?

  • Answer: The trigger handler pattern is a design pattern that centralizes trigger logic into a handler class, improving code organization and maintainability.

34. Explain the role of ‘queues’ in Salesforce.

  • Answer: Queues are used to prioritize, manage, and assign records to teams in a group-oriented way. They are often used for case and lead management.

35. What is ‘Aura’ in Salesforce?

  • Answer: Aura is the original framework for building Lightning components in Salesforce, enabling the creation of responsive web applications.

36. How does Salesforce handle multi-tenancy?

  • Answer: Salesforce uses a multi-tenant architecture, meaning multiple customers (tenants) share the same infrastructure and resources, with logical data separation to ensure security.

37. What is a ‘Lightning Web Component’ (LWC)?

  • Answer: LWC is a modern JavaScript framework used in Salesforce to build fast, lightweight components for the Lightning platform, providing better performance than Aura components.

38. What is the use of ‘Custom Metadata’ in Salesforce?

  • Answer: Custom Metadata is used to store metadata that can be used across multiple Salesforce orgs and allows developers to create, update, and deploy configurations programmatically.

39. How do you create a many-to-many relationship in Salesforce?

  • Answer: A many-to-many relationship is created by using a junction object that links two objects with master-detail relationships.

40. What is a ‘sharing rule’ in Salesforce?

  • Answer: Sharing rules are used to open up record access based on criteria or ownership, allowing specific users or groups to access records they otherwise wouldn’t have access to.

41. Explain the purpose of ‘profiles’ in Salesforce.

  • Answer: Profiles define a user’s permissions and access settings, including object permissions, field permissions, page layouts, and apps that users can access.

42. What is ‘Data Loader’ in Salesforce?

  • Answer: Data Loader is a client application used to perform bulk data operations like insert, update, delete, and export data within Salesforce.

43. What are ‘dependent picklists’ in Salesforce?

  • Answer: Dependent picklists are dropdown fields where the values of one picklist (child) depend on the selected value of another picklist (parent), enhancing data accuracy.

44. Explain ‘delegated administration’ in Salesforce.

  • Answer: Delegated administration allows certain users to manage specific tasks for a group of users without providing full admin access, ideal for decentralized management.

45. What is ‘Chatter’ in Salesforce?

  • Answer: Chatter is an internal social network within Salesforce that allows users to collaborate, share files, and communicate within an organization.

46. Explain the concept of ‘roll-up summary fields.’

  • Answer: Roll-up summary fields aggregate values from related records, such as summing amounts or counting records, available only on master-detail relationships.

47. How does Salesforce handle data migration?

  • Answer: Salesforce supports data migration through tools like Data Loader, Salesforce APIs, and third-party ETL tools, which help in transferring data between orgs.

48. What is an ‘Einstein AI’ in Salesforce?

  • Answer: Einstein AI is a set of artificial intelligence features in Salesforce that enables predictive analytics, natural language processing, and machine learning within the platform.

49. What is the use of ‘Formula fields’ in Salesforce?

  • Answer: Formula fields perform calculations or retrieve values dynamically based on other fields, without storing data, making it useful for creating real-time computations.

50. Explain the use of ‘report types’ in Salesforce.

  • Answer: Report types define the objects and relationships available in Salesforce reports, allowing users to choose specific fields and filters to generate insights.

51. What is App in Sales force?

An app is a group of tabs that work as a unit to provide functionality. Users can switch between apps using the Force.com app drop-down menu at the top-right corner of every page.

You can customize existing apps to match the way you work, or build new apps by grouping standard and custom tabs.

Navigation to create app in Sales force: Setup ->Build ->Create->App-> Click on new and create your application according to your requirements.

52. What is object in Sales force?

Custom objects are database tables that allow you to store data specific to your organization in salesforce.com. You can use custom objects to extend salesforce.com functionality or to build new application functionality.

Once you have created a custom object, you can create a custom tab, custom related lists, reports, and dashboards for users to interact with the custom object data. You can also access custom object data through the Force.com API.

Navigation to create object in sales force: Setup->Build->Create->Object-> Click on new object and create object according to your requirement.

53. How many relationships included in SFDC & What are they? 

We are having two types of relationships, they are

  • Lookup Relationship
  • Master-Detail Relationship

54.  What is a “Lookup Relationship”?

This type of relationship links two objects together,

  • Up to 25 allowed for object
  • Parent is not a required field.
  • No impact on a security and access.
  • No impact on deletion.
  • Can be multiple layers deep.
  • Lookup field is not required.

55. What is “Master-Detail Relationship”?

Master Detail relationship is the Parent child relationship. In which Master represents Parent and detail represents Child. If Parent is deleted then Child also gets deleted. Rollup summary fields can only be created on Master records which will calculate the SUM, AVG, MIN of the Child records.

  • Up to 2 allowed to object.
  • Parent field on child is required.
  • Access to parent determines access to children.
  • Deleting parent automatically deletes child.
  • A child of one master detail relationship cannot be the parent of another.
  • Lookup field on page layout is required.

56. How can I create Many – to – Many relationship?

Lookup and Master detail relationships are one to many relationships. We can create many – to – Many relationship by using junction object. Junction object is a custom object with two master detail relationships.

57.  A custom object contains some records, now my requirement is to create field in this object with master detail relationship. Can we create master detail relationship in this case?

   No, directly we cannot create master details relationship if custom object contains existing records.

Following are the steps to create to create master-detail relationship when records are available in custom object.

  1. First create field with lookup relationship.
  2. And then associate look field with parent record for every record.
  3. Next change the data type of the field from look up to Master detail.

58. What is TAB in Salesforce?

   Tab is a user interface component to user creates to display custom object data.

   There are three type of tabs.

  •         Custom Tabs
  •         Visual force Tabs
  •          Web Tabs

59. Does user can create insert their own custom logo, while creating their own custom applications?

Yes user can upload their custom logo in documents and then they choose that logo for organization.

60. List things that can be customized on page layouts?

  We can customize different things on page layout like, Fields, Buttons, Custom Links and Related Lists. We can also create sections.

Here are some of the top Salesforce interview questions commonly asked in MNCs for 2024, covering a variety of topics from basic concepts to advanced skills:

Salesforce Interview Questions 2024

General Salesforce Concepts

  1. What is Salesforce and what are its key services?
  2. What are the different types of clouds in Salesforce?
  3. What is a custom object in Salesforce?
  4. Explain the difference between standard and custom objects.
  5. How does Salesforce architecture work?
  6. What are profiles and roles in Salesforce?
  7. What are permission sets and how are they used?

Data Management

  1. What is SOQL, and how is it different from SQL?
  2. What are Governor Limits in Salesforce?
  3. What are Workflow rules?
  4. What is a Roll-Up Summary field?
  5. Explain different types of relationships in Salesforce.
  6. What is a junction object?
  7. How can you import data into Salesforce?
  8. What are the different data types supported by Salesforce?

Security & Access Control

  1. What is a sharing rule?
  2. What is the difference between profiles and permission sets?
  3. What are field-level security and object-level security?
  4. What is OWD (Organization-Wide Defaults)?
  5. How does role hierarchy control data access?
  6. How can you grant access using a sharing rule?
  7. What is manual sharing?

Automation

  1. What is Salesforce Flow?
  2. What is the difference between Workflow, Process Builder, and Flows?
  3. What are approval processes in Salesforce?
  4. Explain time-dependent actions in Workflow.
  5. How would you automate email alerts in Salesforce?

Development (Apex, Visualforce, LWC)

  1. What is Apex in Salesforce?
  2. What are the benefits of using Apex?
  3. What is a Trigger in Salesforce?
  4. What is the difference between before and after triggers?
  5. How is a Visualforce page created?
  6. What is Lightning Web Components (LWC)?
  7. What is the difference between Visualforce and LWC?
  8. What are @AuraEnabled methods in Salesforce?
  9. Explain the use of @api and @track in LWC.
  10. What is the use of @future annotation in Apex?

Integration

  1. What is Salesforce Connect?
  2. What are the different types of API in Salesforce?
  3. What is a REST API and how does it work in Salesforce?
  4. What is SOAP API, and how is it different from REST API?
  5. How can you perform a callout in Salesforce?
  6. What are external objects, and how do they work?
  7. Explain the use of Named Credentials in Salesforce.

Reports and Dashboards

  1. What are the different types of reports in Salesforce?
  2. How do you create a custom report?
  3. What is a Matrix report?
  4. What is a Dashboard, and how do you create one in Salesforce?
  5. What are dynamic dashboards?
  6. How can you schedule reports in Salesforce?

Salesforce Admin Specific

  1. What is the Salesforce Admin role?
  2. What is a Salesforce sandbox, and what are its types?
  3. How do you handle deployment between Salesforce orgs?
  4. What is Change Set?
  5. How can you mass delete records in Salesforce?
  6. How can you deactivate a user in Salesforce?

Salesforce Advanced Concepts

  1. What is Multi-Tenant Architecture?
  2. What is a Queue in Salesforce, and how is it used?
  3. What is the significance of the AppExchange in Salesforce?
  4. What are governor limits for SOQL queries?
  5. Explain the concept of Lightning Experience.
  6. What is a Custom Metadata Type?

Salesforce Marketing and Sales Cloud

  1. What is Salesforce Marketing Cloud?
  2. What are Journey Builder and Automation Studio in Marketing Cloud?
  3. Explain what Sales Cloud is and its key features.
  4. How do leads and opportunities work in Salesforce?

Salesforce Service Cloud

  1. What is Salesforce Service Cloud?
  2. How does Salesforce handle case management?
  3. What are Knowledge Articles in Service Cloud?
  4. How can Omni-Channel routing be used in Salesforce Service Cloud?

Troubleshooting and Debugging

  1. How do you debug an Apex code in Salesforce?
  2. What are debug logs, and how do you use them in Salesforce?
  3. How can you resolve issues with record visibility?

Salesforce Lightning

  1. What is Lightning Experience?
  2. What is the difference between Classic and Lightning in Salesforce?
  3. How can you convert a Classic app to Lightning?
  4. What are Lightning App Builder and Lightning Components?

Certification & Career-Specific

  1. How do you prepare for the Salesforce Administrator exam?
  2. What certifications are available for Salesforce professionals?
  3. What are the prerequisites for becoming a Salesforce developer?

Miscellaneous

  1. How is Chatter used in Salesforce?
  2. What is the use of Salesforce Knowledge Base?
  3. What is the importance of data backup in Salesforce?
  4. How do you handle version control in Salesforce development?

Scenario-Based Questions

  1. How would you troubleshoot performance issues in Salesforce?
  2. Describe a situation where you used Salesforce automation to solve a business problem.
  3. How would you implement role-based data access for a team in Salesforce?
  4. How do you manage high data volumes in Salesforce?
  5. Can you describe a recent Salesforce project you worked on?
  6. How would you handle a situation where a Salesforce user cannot access certain data?

Advanced Security and Compliance

  1. What is Salesforce Shield?
  2. How do you ensure compliance with GDPR using Salesforce?
  3. What is Field Audit Trail?

Advanced Development Questions

  1. How do you handle bulk processing in Salesforce?
  2. What are Platform Events in Salesforce?
  3. What is the difference between batch Apex and queueable Apex?

Behavioral Questions

  1. How do you stay updated with the latest Salesforce features?
  2. How do you manage tight deadlines on Salesforce projects?
  3. How do you prioritize tasks in Salesforce development?
  4. Can you give an example of a challenging problem you solved in Salesforce?

These questions cover various aspects of Salesforce from administration, development, automation, integration, and more. Preparing with these topics will provide a strong foundation for acing Salesforce interviews at MNCs in 2024.

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